Personalised Family Name Christmas Mug

Shipping and Returns

🚚 Dynamic Delivery Dates

Delivery times vary based on the delivery option selected and the exact delivery date can be seen on checkout page before the order placement. We always display the earliest possible delivery date for nearby regions on each product page.

Please review the delivery options at the time of order placement.

📦 Delivery Options

🚀 Express Delivery (UAE Only)

• Timeline: 1–2 days

• Cost: AED 40

* Orders placed before noon are eligible for next-day delivery.

📮 Standard Delivery

• Timeline: 3–4 days

• Rates by Region:
  Dubai: AED 15
  Other Emirates: AED 20
  GCC Countries: AED 80

⏳ Impact on Delivery Dates

• If there are delays in submitting the required photos, files, or customization details, the delivery date will be adjusted accordingly.

• The new delivery timeline will be calculated from the moment we receive complete and correct order information.

🔁 Return Policy

• All products at GiftsSouq.com are custom-made and personalized as per your specifications.
• As a result, we do not accept returns or issue refunds for personalized items.

✅ Before placing your order:

Please double-check all names, dates, photos, and other customization details to ensure everything is accurate.

🛠️ If there’s an issue with your order…

If your order arrives damaged or if there’s a problem caused during shipping, don’t worry!

📩 Contact us at: support@giftssouq.com

We’re here to help and ensure your gift is exactly as you imagined.